We know it’s important to be able to document end-to-end processes that span multiple applications. Usually, a vendor user guide falls short, lacking the environment-specific information that will make it fit for purpose.
By documenting your processes, you ensure efficiency, consistency, and peace of mind for anyone involved. This kind of standardization ensures everyone in your team is working the same way towards the same outcome.
Documenting your business processes will help you to understand your business in terms of its underlying individual processes. You will be able to evaluate the true actions undertaken by any user, to form the basis of your test strategy.